SHIPPING
🚚 Shipping Policy
At Fideliano, we work hard to make sure your order reaches you quickly and safely. Below is everything you need to know about how we handle shipping:
📦 Order Processing Time
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Orders are processed within 1–3 business days (Monday–Friday).
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During peak seasons or promotional periods, please allow an additional 1–2 days for processing.
🌍 Shipping Times
Shipping times vary based on your location:
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United States, UK, Canada, Australia: 7–15 business days
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Europe: 7–20 business days
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Rest of the World: 10–25 business days
Please note: Delays may occur due to customs clearance, postal service issues, or global shipping conditions.
🚀 Where We Ship From
We ship from our trusted international fulfilment centres in Asia (Hong Kong, China, or nearby regions) depending on availability.
💰 Shipping Costs
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Standard Shipping is free on most orders.
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Any additional shipping costs will be calculated at checkout and shown clearly before payment.
🔁 Tracking Your Order
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number.
You can track your order at any time using the link in your email or by contacting our support team.
❗ Customs, Duties & Taxes
Orders may be subject to import taxes, customs duties, and/or fees based on your country’s regulations.
These charges are not included in your order total and are the buyer’s responsibility.
❓ Still Need Help?
We’re here for you. If you haven’t received your order after 30 business days, or have questions about your shipment, contact us at:
📧 infofideliano@gmail.com