FAQs

❓ Frequently Asked Questions

How can I contact Fideliano?

You can email us at infofideliano@gmail.com — our customer service team will be happy to help you with anything you need.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

Our products are shipped directly from our overseas warehouse, primarily located in Hong Kong and China, depending on stock availability.

Can I change or cancel my order?

We process orders quickly, so if you need to make changes or cancel, please email us within 12 hours of placing your order. After that window, changes/cancellations can’t be guaranteed. However, you’re still eligible for a return or refund after receiving the product.

What payment methods do you accept?

We accept all major payment methods including:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • PayPal

When will my order be processed?

Orders are processed between Monday–Friday, within 1–3 business days of your purchase. During holidays or promotional periods, processing times may be slightly delayed. Once processed, your order will be shipped the next working day.

How long will it take to receive my order?

Delivery typically takes between 2–3 weeks, depending on your location and customs processing.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipment, you're entitled to a full refund. Just reach out to us at infofideliano@gmail.com.

Will I be charged customs and taxes?

Prices on our site are tax-free (USD). However, depending on your country, you may be responsible for customs duties or import taxes upon delivery. These charges are determined by your local customs authority and are not covered by us.

How do I return an item?

To initiate a return, contact us at infofideliano@gmail.com . We'll walk you through the simple steps.

What if the item I received is defective, incorrect, or damaged?

If you receive a faulty or incorrect item, please contact us right away. Be sure to include:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

We’ll resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued to the original payment method. For credit/debit cards, it usually takes 7–10 business days after we process the refund.
Still waiting? Check with your bank or credit card provider, as processing times may vary.